1. Who We Are

This website is operated by ROSER Ltd., a company registered in the United Kingdom. ("ROSER Ltd.," "we," "us," or "our"). Our registered address is Gemma House, 39 Lilestone Street, London, England, NW8 8SS. For any inquiries regarding this policy, please contact us at info@roserdesign.com.

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2. Purpose of This Privacy Policy

This Privacy Policy applies to personal data collected from you as a user or customer of this website ("you" or "your"). It explains what personal data we collect, why we collect it, how we use it, the lawful basis for processing, and your rights under applicable data protection laws, including the General Data Protection Regulation ("GDPR").

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3. Personal Data We Collect

We collect and process the following types of personal data:

• Order Processing: When you place an order, we collect details including your name, address, email address, and phone number, as well as payment details (processed by third-party payment providers).

• Account Registration: If you create an account, we collect personal data necessary for account setup and maintenance.

• Customer Communication: Information provided when corresponding with us by phone, email, or participating in surveys.

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4. Automatically Collected Data

When you visit our website, we collect technical information (known as "log data") such as your IP address, browser type, and the time and date of your visit. We also use cookies to improve your experience on our website. For more information, refer to our Cookie Policy.

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5. How We Use Your Personal Data

Your personal data is used for the following purposes:

• Order Confirmation and Processing: To acknowledge, confirm, and fulfill orders.

• Account Management: To administer your customer account.

• Customer Support: To respond to inquiries or complaints.

• Website Optimization: To analyze website use, improve services, and enhance user experience.

• Marketing: With your consent, we may use your data for direct marketing communications and personalized recommendations.

We may also retain basic data to identify and prevent further processing should you request data deletion.

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6. Disclosure of Your Information

We may share your data with third-party providers who support our operations, including:

• Service Providers: Payment processors, IT providers, data hosting services, and CRM providers.

• Legal Compliance: To comply with legal obligations or to protect our rights, we may disclose information to regulatory authorities as required.

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7. Payment Information

Payments are securely processed through third-party providers. We do not store your credit or debit card data directly. Your payment information is encrypted and stored according to industry standards by our payment partners, solely for the purpose of processing orders.

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8. Security

We take appropriate measures to protect your personal data against unauthorized access or misuse. However, internet-based data transmissions are not completely secure, and we cannot guarantee absolute security.

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9. Personal Data Retention

Your data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Account information is retained for two years following account closure, or until requested otherwise. Marketing data is retained until you opt-out.

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10. Your Rights Under Data Protection Law

If the processing of your personal data is subject to GDPR, you have the following rights:

• Access: Request a copy of your data.

• Rectification: Correct inaccurate or incomplete data.

• Erasure: Request deletion of your data, subject to specific conditions.

• Restriction: Limit the processing of your data in certain cases.

• Portability: Obtain a copy of your data in a structured format.

• Objection: Object to data processing for marketing purposes.

• Withdraw Consent: Revoke consent for data processing where applicable.

To exercise any of these rights, contact us at info@roserdesign.com. We may need additional information to verify your identity.

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11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated via email if required.